Thank you for shopping at Imwellconnect! We want you to be completely satisfied with your purchase. In the event that you need to make a return, please review our return policy below:

• 14-Day Return Window: You have 14 days from the date of receiving your item to request a return. Please ensure that you initiate the return process within this timeframe.
• Eligibility Criteria: To be eligible for a return, the item must meet the following conditions:
• It must be in the same condition as when you received it.
• It should be unused and in its original packaging.
• All tags and labels must be intact.
• You must provide the receipt or proof of purchase.
• Initiating a Return: To start a return, please contact us at info@imwellconnect.com. Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send the package. Please note that returns sent without prior authorization will not be accepted.
• Damages and Issues: Please carefully inspect your order upon delivery. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will promptly assess the issue and make it right.
• Exceptions and Non-Returnable Items: Certain items are non-returnable, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We are also unable to accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of a specific item, please reach out to us for clarification.
• Sale Items and Gift Cards: Unfortunately, sale items and gift cards are non-returnable and non-refundable.
• Exchanges: If you wish to exchange an item, the quickest way is to return the item you have and make a separate purchase for the new item. This ensures a smooth and efficient process.
• European Union 14-Day Cooling Off Period: If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please include the receipt or proof of purchase when initiating the return.
• Refunds: Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, kindly reach out to us at info@imwellconnect.com for assistance.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact us at info@imwellconnect.com. We are here to assist you and ensure your shopping experience with us is exceptional.